Returns & Refund

Returns

We are happy to offer change of mind returns with a full refund on any full-priced product purchased (to the extent permitted at law). Exchanges cannot be facilitated.

Returns must be requested within 14 days of the date of delivery. The parcel must arrive back at our warehouse within 21 days to qualify for a full refund.

Items must be in original and unused condition in their original packaging.

We will not cover shipping fees for returns.

Any gift-with-purchase received with an order must also be returned for a full refund. If these items are not returned, the value of the items will be deducted.

Shipping costs are non-refundable.

We will accept returns outside of the above conditions in the case of incorrect or faulty items.

We only accept returns purchased from www.raqua.com.au. Raqua products purchased in all other locations must be returned to their original point of purchase as per store policy.

For further assistance please reach out to hello@raqua.com.au